Cancellations and Refunds:
Any order that is canceled for any reason and has not shipped will incur the fees that we are charged by the payment processor for using a credit card for your purchase. This fee is also charged for any order placed using Paypal. The fee is 3.5% plus .30 cents per transaction (i.e. per order) will be deducted from your refund when you cancel your order for any reason. Once you click the submit order button, these fees are instantly charged by the payment processor for using a credit card.
We do not get these fees refunded back to us regardless of why you cancelled your order. If you have any questions, please send us a message prior to placing your order and give us 24 hours to respond prior to placing an order that you might have to cancel.
If the product is not perishable and you decide you no longer want the order and refuse the shipment and instruct the carrier to return it to us. Please note that once we receive the order back to us that shipment costs to and from will be deducted from your refund. Depending on the carrier there may also be other fees they charge for shipment refusal and return. It's best to receive the shipment to avoid other charges/fees that the carriers may charge for additional services.
Please note - we are unable to accept any returns for a product that is consumed or eaten. For items orders that are not consumed, please contact us prior to returning the item so we can approve your return. You will need to ship the order back to us in the original unopened condition at your expense. Once we receive the item(s) back, we will issue a refund for the item amount minus the payment processing fee on the item which is 3.5% plus .30 cents. The original shipment charge to ship the order to you will also not be refunded since your order was already shipped when you decided to cancel your order.