I ordered 1 pound fresh royal jelly and supposedly was frozen but arrived all warm was not enough ice packs in the box. Great product but i would appreciate if after paying so much in shipping it would get to me a bit cold to make sure it didn't loose its properties. Thx
eBeeHoney Response: Jose, please note the royal jelly will not lose any properties per se in such a short amount of time. It leaves here frozen with an ice pack and we always ship royal jelly orders out late in the day as well. If you think about a beehive - they are 95 degrees year round. We are not worried about the properties of royal jelly since none will be lost as you mentioned above within 48 hours of the shipment time even if the royal jelly is not frozen when it arrives. We worry more about spoilage and that is why we state 2 days as the shipment requirement. We have some customers who never even refrigerate their royal jelly but we do not recommend this at all. We also have quite a few customers who stock up on the royal jelly during the winter months when it is 90-100 degrees outside. Take care.